Privacy Policy

1. Who We Are

BainUltra Inc. designs and manufactures therapeutic baths and related products.

Privacy Officer: Maxime Cantin

Email: mcantin@bainultra.com

2. Scope

This Policy applies to personal information handled by BainUltra through:

• bainultra.com and related BainUltra web pages.
• Contact, quote, documentation, dealer, support, and product forms.
• Product registration, warranty, service, and after-sales support.
• Communications by email, phone, mail, social media, chat, or other channels.
• Business interactions with homeowners, designers, architects, builders, dealers, distributors, service partners, and other professionals.

This Policy does not apply to third-party websites or services that are not controlled by BainUltra. If you follow a link to another website, that website's own privacy practices apply.

3. Personal Information We Collect

The personal information we collect depends on how you interact with BainUltra. It may include:

Contact information:

• Name.
• Email address.
• Mailing address.
• Phone number.
• Preferred language.
• Company name, professional title, or business contact details.

Project and product information:

• Information about your renovation, construction, showroom, design, or product-selection project.
• Product interests, product configuration choices, requested documentation, and preferred dealer or region.
• Product registration details, serial numbers, purchase date, installation information, warranty information, and service history.
• Photos, documents, messages, or other files you choose to send us for support, warranty, or service purposes.

Dealer and professional information:

• Dealer, distributor, architect, designer, builder, showroom, installer, or service-provider details.
• Business relationship information, territory, account, order, support, training, and communication history.

Website and technology information:

• IP address.
• Browser type and version.
• Device type.
• Operating system.
• Pages viewed.
• Date and time of visit.
• Referring page or campaign.
• Website interactions, form events, and approximate location inferred from IP address.
• Cookie and similar-technology identifiers, subject to your choices and applicable law.

Communication and preference information:

• Email preferences.
• Newsletter or marketing consent.
• Unsubscribe choices.
• Questions, comments, requests, complaints, and other communications.

BainUltra does not ask you to provide sensitive personal information unless it is necessary for a specific purpose, such as resolving a support, safety, warranty, or legal matter. Please do not send medical, financial, or other sensitive information unless BainUltra specifically asks for it and explains why it is needed.

4. How We Collect Personal Information

BainUltra may collect personal information:

• Directly from you when you complete a form, contact us, register a product, request support, subscribe to communications, or otherwise provide information.
• From authorized dealers, distributors, installers, service partners, designers, architects, builders, or other professionals involved in your project or product support.
• Automatically through our website, cookies, analytics, logs, and similar technologies.
• From publicly available sources, where permitted by law.
• From service providers that help us operate the website, communications, CRM, analytics, dealer locator, product support, warranty, or other business systems.

5. Why We Use Personal Information

BainUltra uses personal information for legitimate business purposes, including to:

• Respond to questions, requests, and comments.
• Provide product information, documentation, brochures, and inspiration content.
• Help you find a dealer or professional resource.
• Support product selection, quotes, projects, and customer service.
• Register products and administer warranty, service, support, repair, replacement, or safety matters.
• Communicate with dealers, distributors, service providers, and other professionals involved in a project.
• Send newsletters, product updates, event information, or other commercial electronic messages when permitted by law.
• Manage email preferences and unsubscribe requests.
• Improve our website, forms, content, products, services, and customer experience.
• Measure website performance, diagnose technical issues, protect security, prevent fraud, and maintain system integrity.
• Manage business relationships, accounts, orders, training, and professional communications.
• Meet legal, regulatory, accounting, tax, insurance, warranty, safety, dispute, and recordkeeping obligations.
• Enforce our Terms of Use, protect BainUltra's rights, and respond to lawful requests.

6. Consent

BainUltra collects, uses, or discloses personal information with your consent when consent is required by law. Consent may be express or implied, depending on the circumstances and the sensitivity of the information.

For example, when you submit a contact form, BainUltra uses the information you provide to respond to your request. When you subscribe to marketing emails, BainUltra uses your email address for that purpose, subject to your unsubscribe rights.

You may withdraw your consent at any time, subject to legal or contractual limits. If you withdraw consent, BainUltra may no longer be able to provide certain information, services, support, warranty administration, or communications.

To withdraw consent, contact BainUltra using the privacy contact information in this Policy.

7. Cookies and Similar Technologies

BainUltra's website may use cookies, pixels, tags, scripts, local storage, analytics tools, and similar technologies. These technologies may help us:

• Make the website work.
• Remember preferences.
• Understand how visitors use the website.
• Measure page performance.
• Improve content and forms.
• Protect the website from misuse.
• Support advertising, remarketing, or campaign measurement, where used and permitted by law.

Some technologies are necessary for the website to function. Others are optional and may require your consent, especially where they identify you, locate you, or create a profile of your interests or behavior.

Where required by law, BainUltra asks for consent before using non-essential cookies or similar technologies. You can manage browser cookies through your browser settings. If BainUltra uses a cookie banner or preference centre, you can also use those tools to manage available choices.

Disabling cookies may affect website features, forms, preferences, or performance.

8. Analytics, Advertising, and Automated Tools

BainUltra may use analytics tools to understand website traffic, content performance, and visitor interactions. These tools may collect technical and usage information such as IP address, device information, browser information, pages viewed, and interaction events.

BainUltra may also use advertising or campaign tools to measure the effectiveness of communications or show relevant content. If used, these tools must be configured in accordance with applicable consent and privacy requirements.

Website tools may sort, filter, or suggest products based on choices you make. These tools are intended to support product exploration. They do not make decisions that produce legal or similarly significant effects about you.

9. When We Share Personal Information

BainUltra does not sell lists of personal information. We may disclose personal information where necessary and permitted by law, including to:

• Dealers, distributors, installers, service partners, designers, architects, builders, or other professionals involved in your request, project, purchase, installation, support, or service.
• Service providers that host, operate, maintain, analyze, secure, or support our website, forms, CRM, email, dealer locator, warranty, service, marketing, analytics, storage, or other business systems.
• Professional advisors, insurers, auditors, financial institutions, or legal advisors.
• Government, regulatory, law-enforcement, or other authorities when required or permitted by law.
• A buyer, successor, lender, or other party involved in a proposed or completed business transaction, subject to appropriate safeguards.
• Other parties, with your consent or as otherwise permitted by law.

When BainUltra uses service providers, we require them to protect personal information and use it only for the purposes authorized by BainUltra, subject to applicable law and contractual safeguards.

10. Transfers Outside Quebec or Canada

BainUltra is based in Quebec, Canada. Some service providers, systems, or partners may process or store personal information outside Quebec or outside Canada.

Before transferring personal information outside Quebec when required by law, BainUltra should assess relevant privacy factors and put contractual or other safeguards in place. Personal information handled outside Quebec or Canada may be subject to the laws of the jurisdiction where it is processed or stored.

11. Retention

BainUltra keeps personal information only as long as needed for the purposes described in this Policy, or as required or permitted by law.

Retention periods may vary depending on the type of information and the reason it was collected. For example, BainUltra may retain warranty, service, safety, accounting, legal, tax, or business records for longer periods when required for product support, legal compliance, dispute resolution, or recordkeeping.

When personal information is no longer needed, BainUltra will delete, destroy, anonymize, or archive it in accordance with applicable law and internal retention practices.

12. Security

BainUltra uses administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification.

No website, email system, or electronic storage method is completely secure. BainUltra works to protect personal information, but cannot guarantee absolute security.

If you believe your personal information has been compromised, contact BainUltra promptly using the privacy contact information in this Policy.

13. Your Rights

Subject to applicable law, you may have the right to:

• Ask whether BainUltra holds personal information about you.
• Access personal information BainUltra holds about you.
• Ask BainUltra to correct inaccurate, incomplete, or outdated information.
• Withdraw consent, subject to legal or contractual limits.
• Ask questions or make a complaint about BainUltra's privacy practices.
• Request information about the use and disclosure of your personal information.
• Request that certain personal information be provided in a structured, commonly used technological format, where this right applies.
• Request that BainUltra stop disseminating certain personal information, de-index a hyperlink, or re-index a hyperlink, where this right applies under Quebec law.

To exercise a privacy right, contact BainUltra using the privacy contact information in this Policy. BainUltra may need to verify your identity before responding.

14. Commercial Electronic Messages

BainUltra sends commercial electronic messages only when permitted by law. You can unsubscribe from marketing emails by using the unsubscribe link in the message or by contacting BainUltra.

Even if you unsubscribe from marketing communications, BainUltra may still send transactional, service, warranty, safety, legal, or administrative messages when permitted by law.

15. Children

BainUltra's website and services are not directed to children. BainUltra does not knowingly collect personal information from children without appropriate consent. If you believe a child has provided personal information to BainUltra without appropriate consent, contact us.

16. Third-Party Links

The BainUltra website may link to third-party websites, platforms, social networks, dealers, distributors, or professional resources. BainUltra is not responsible for the privacy practices, content, or security of third-party websites or services.

17. Changes to This Policy

BainUltra may update this Privacy Policy from time to time. The updated version will be posted on our website with its effective date. If changes are significant, BainUltra will provide additional notice where required by law.

18. Contact Us

For privacy questions, requests, or complaints, contact: